ATMs & Getting Cash
Use these phrases to find cash machines, ask about fees, and get help with your card.
Key Phrases
Excuse me, where can I find an ATM?
politeMore polite — use this when asking a stranger or staff for directions.
Is there an ATM near here?
neutralUS — "ATM" is the most common word in America.
Is there a cash machine near here?
neutralUK — "cash machine" is the most common word in Britain.
Does it cost extra to use this machine?
casualA casual way to ask if you need to pay a bank fee.
How much is the fee?
neutralShort and direct.
What's the exchange rate for dollars?
neutralUse this if you are withdrawing money with a foreign card.
Can I get smaller bills, please?
neutralUS — paper money is called "bills".
Can I get smaller notes, please?
neutralUK — paper money is called "notes".
The machine kept my card!
casualUse this to quickly get someone's attention in an emergency.
The ATM didn't give my card back. Can you help me?
politeMore polite — use this when explaining the problem to bank staff.
My card didn't work.
casualA very common, simple way to say the transaction failed.
The machine didn't accept my card.
neutralA clear, neutral way to explain the problem.