A2English
Thanking & Apologizing
Use these everyday phrases to say thank you, say sorry, and get someone's attention politely.
Key Phrases
Voice
Expressing thanks · 3 ways to say it
Thanks a lot.
casualUse this with friends, family, or coworkers.
Thank you so much.
neutralI really appreciate it.
politeUse this when someone does a big favor for you.
Responding to thanks · 3 ways to say it
No problem.
casualYou're welcome.
neutralMy pleasure.
politeVery polite, often used by staff in nice hotels or restaurants.
Apologizing · 3 ways to say it
Sorry about that.
casualUse this for very small mistakes, like dropping a pen.
I'm so sorry.
neutralI apologize.
politeMore formal, use this in business or serious situations.
Passing by someone · 2 ways to say it
Excuse me.
neutralUS - Say this when you need to walk past someone.
Sorry.
neutralUK - Say this when you need to walk past someone.
Interrupting someone
Sorry to interrupt.
neutralPractice Dialogue
Customer
Excuse me.
Staff
Oh, sorry about that! Let me move this box.
Customer
Thanks a lot.
Staff
No problem. Do you need help with anything?
Customer
Yes, do you have any large bags?
Staff
I'm so sorry, we don't have any today.
Customer
That's okay. I really appreciate it.
Staff
You're welcome.