B1English

Thanking & Apologizing

Use these phrases to navigate everyday social situations gracefully, from showing gratitude to handling small accidents.

Key Phrases

Voice
Expressing thanks · 3 ways to say it

Thanks a lot!

casual

A very common and friendly way to say thank you.

Thank you so much.

neutral

The standard phrase for showing gratitude in most daily situations.

I really appreciate your help.

polite

Use this when someone has spent time doing you a big favor.

Responding to thanks · 2 ways to say it

No worries!

casual

Very popular in spoken English to show it wasn't a problem.

You're welcome.

neutral

The standard and safe response in almost any situation.

Apologizing for a minor mistake · 2 ways to say it

Oh, sorry about that!

casual

Use for tiny accidents, like bumping into someone slightly.

I'm sorry, my mistake.

neutral

Good for admitting a small error at work or in daily life.

Apologizing for a serious issue · 2 ways to say it

I'm really sorry about the mistake.

neutral

I apologize for the delay.

polite

Formal language, often used in business or customer service.

Responding to an apology · 2 ways to say it

No problem at all.

casual

That's alright, don't worry about it.

neutral

A polite way to make the other person feel better after a mistake.

Asking to pass by someone · 2 ways to say it

Excuse me, can I just get by?

neutral

US - Use when you need to walk past someone in a tight space.

Excuse me, can I just get past?

neutral

UK - Use when you need to walk past someone in a tight space.

Interrupting a conversation · 2 ways to say it

Sorry to interrupt, but I have a question.

neutral

Excuse me, could I just say something?

polite

A very polite way to enter a discussion, like in a meeting.

Getting someone's attention

Excuse me, do you have a minute?

neutral

A polite way to stop a colleague to ask for help.

Practice Dialogue

New Employee
Excuse me, can I just get by?
Office Manager
Oh, sorry about that! I didn't see you there.
New Employee
No problem at all. Actually, sorry to interrupt, but do you have a minute?
Office Manager
Sure. What's up?
New Employee
I've lost the folder that you gave me. I'm really sorry.
Office Manager
That's alright, don't worry about it. I can print another copy.
New Employee
Thank you so much. I really appreciate your help.
Office Manager
No worries! I'll bring it to your desk.

More Greetings & Socializing (B1)

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