B2English🛍️

Returns & Exchanges

Use these phrases when you need to return or exchange a faulty or wrong purchase at a store.

Key Phrases

I believe this item is faulty; could I please see the manager?

Could you please show me the receipt for this purchase so I can proceed?

Would you prefer a refund or an exchange for the defective product?

According to our store policy, returns are normally accepted within 30 days.

Is this product still covered by the manufacturer's warranty at the moment?

I would like to exchange this for the same item in working condition.

Can you please process the refund to my original payment method today?

Do you offer store credit as an alternative to a cash refund?

Could you check if there are any restocking fees for this return?

Thank you for your assistance; I appreciate your help resolving this issue.

Customer

I believe this item is faulty; could I please see the manager?

Staff

Of course, let me check the receipt and see what we can do for you.

Customer

Could you please show me the receipt for this purchase so I can proceed?

Staff

I see the receipt; according to our store policy, returns are normally accepted within 30 days.

Customer

Would you prefer a refund or an exchange for the defective product?

Staff

I would like to exchange this for the same item in working condition, if possible.

Customer

Is this product still covered by the manufacturer's warranty at the moment?

Staff

The warranty is still valid, so we can process the exchange without any restocking fees.

At the Electronics Store