Setting Up Utilities
Use these phrases when you are moving into a new apartment and need to arrange your utility services.
Key Phrases
I would like to set up new accounts for electricity and water at my new address, please.
💡 Use this formal request when you contact utility providers to register your details for the first time.
Could you confirm if a technician needs to visit the property in order to activate the gas connection?
💡 This question helps you clarify whether someone must be home when the service is turned on.
Although the previous tenant stated that the internet was working, I cannot seem to connect to the network.
💡 This is a useful way to explain connectivity problems to your internet service provider's support team.
If I had known that setup took a week, I would have contacted your customer service department much earlier.
The landlord mentioned that the meter readings had already been submitted before I signed the lease last week.
💡 Use this phrase to clarify that initial readings were completed prior to your occupancy of the home.
Could you please explain how the monthly billing is calculated, particularly regarding the estimation of our energy usage?
Since I prefer paperless billing, I would appreciate it if you could send the invoices directly to my email.
💡 This statement is suitable when requesting electronic invoices instead of paper mail to save resource costs.
The water meter, which is located in the basement of the building, seems to be registered incorrectly.
If we chose the unlimited internet package, would the installation fee be waived by the provider?
💡 Use this conditional structure when you negotiate contract terms with your prospective internet service provider.
I need to request a formal connection date so that I can coordinate the setup with my moving schedule.