B2English

Work Email & Phone Calls

These phrases will help you sound professional, clear, and natural when communicating in workplace emails and phone calls.

Key Phrases

Voice
Stating the purpose · 2 ways to say it

I just wanted to drop you a quick line about the presentation.

casual

Common idiom used when writing a short, informal email.

I'm reaching out to discuss the upcoming project.

neutral

A very standard corporate phrase for initiating contact.

Asking for someone · 2 ways to say it

Hi, is Sarah around?

casual

Use when calling a colleague's direct team or department.

Could I speak to the manager, please?

polite
Taking a message · 2 ways to say it

She just stepped out. Want me to take a message?

casual

Reduced grammar ('Do you want me to...') is very natural in casual speech.

I'm afraid he's in a meeting. Would you like to leave a message?

polite
Explaining an absence · 2 ways to say it

He is out of the office on vacation until Monday.

neutral

US English

He is out of the office on holiday until Monday.

neutral

UK English

Scheduling a meeting · 2 ways to say it

Does Tuesday afternoon work for you?

casual

A natural way to suggest a time without sounding overly formal.

Could we set up a time to meet next week?

neutral
Making a request · 2 ways to say it

Would you mind sending me the updated numbers?

neutral

Always follow 'would you mind' with an -ing verb.

I would appreciate it if you could forward the document by Friday.

polite

Uses a conditional structure for extra politeness in emails.

Following up · 2 ways to say it

I'm just circling back to see if you had any thoughts on this.

casual

Common corporate jargon for checking in on a previous topic.

I am following up on the email I sent yesterday regarding the new policy.

neutral
Ending a call · 2 ways to say it

Anyway, I should get going. Talk to you later.

casual

'Anyway' is a useful discourse marker to signal you are ready to end the conversation.

Thank you for your time. Have a good afternoon.

polite

Practice Dialogue

Project Manager
Hi, is Mark around? I'm calling about the quarterly report.
Colleague
I'm afraid he's tied up in a meeting at the moment. Did you want to leave a message?
Project Manager
Yeah, please. It's Anna. I'm sort of just circling back to see if he's had a chance to review those figures.
Colleague
Right, no problem. I can leave a note on his desk. Does he need to get back to you today?
Project Manager
Well, if he could call me back before five, that would be ideal. We're trying to finalize everything before the weekend, you know?
Colleague
Got it. I'll make sure he gets the message as soon as he's out.
Project Manager
Thanks, I really appreciate it. Have a good one.
Colleague
You too. Bye.

More Work & Study (B2)

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