A2English
Phone & Device Repair
Use these phrases when you need to fix your phone or tablet at a repair shop.
Key Phrases
Voice
Asking for a repair · 2 ways to say it
I broke my screen. Can you fix it?
casualA direct and common way to ask for help
I need a new screen for my phone.
neutralAsking the price · 3 ways to say it
How much to fix this?
casualVery short and natural for spoken English
How much does it cost to repair it?
neutralCould you tell me the price for a repair?
politeMore polite — use with staff at a new shop
Asking about time · 2 ways to say it
When can I get it back?
casualHow long will the repair take?
neutralAsking about data safety · 2 ways to say it
Will I lose my photos?
casualAre you going to delete my files?
neutralYou can also say 'data' instead of 'files'
Asking for a temporary phone · 2 ways to say it
Can I get a loaner phone?
casualUS English
Could I use a courtesy phone?
politeUK English
Asking about warranty
Is there a warranty for the new battery?
neutralPractice Dialogue
Customer
Hi, I broke my phone screen today.
Repair Tech
Let me see. Yeah, we can fix that.
Customer
Great. How much does it cost to repair it?
Repair Tech
A new screen is ninety dollars.
Customer
Okay. How long will the repair take?
Repair Tech
About two hours. Do you need a loaner phone?
Customer
No, thanks. Will I lose my photos?
Repair Tech
No, your data is completely safe.
Customer
Perfect. Is there a warranty for the parts?
Repair Tech
Yes, you get a thirty-day warranty.
Customer
Sounds good. I will leave it with you.