B1English

Phone & Device Repair

These phrases will help you explain the problem and ask about repairs at a device shop.

Key Phrases

Voice
Explaining the problem · 2 ways to say it

My screen is totally cracked.

casual

A common and direct way to report physical damage.

My phone won't charge properly anymore.

neutral

Use this when explaining a battery or port issue.

Asking about cost · 3 ways to say it

How much to fix this?

casual

Very direct; best used with friendly staff.

Can you give me an estimate for the repair?

neutral

Could you tell me how much it will cost?

polite
Asking about repair time · 2 ways to say it

How long is this going to take?

casual

When will it be ready to pick up?

neutral
Asking about data safety · 2 ways to say it

Am I going to lose all my photos?

casual

A natural way to express concern about your personal files.

Will my data be safe during the repair?

neutral
Asking for a temporary phone · 2 ways to say it

Can I get a loaner phone?

casual

US - Americans ask for a 'loaner phone'.

Could I use a courtesy phone?

neutral

UK - British speakers ask for a 'courtesy phone'.

Asking about warranty · 2 ways to say it

Is this still covered by warranty?

casual

Use this if you think the manufacturer should pay.

Does the new screen come with a warranty?

neutral

Ask this to see if the shop guarantees their work.

Making a decision · 2 ways to say it

Sure, let's go ahead and do it.

casual

That sounds fine, please go ahead.

neutral

A clear, polite way to accept the price estimate.

Picking up the device

Hi, I'm here to pick up my phone.

neutral

Practice Dialogue

Customer
Hi, I dropped my phone and the screen is completely cracked.
Technician
Let's take a look. Yeah, we need to replace the whole screen. That will be $120.
Customer
Okay, that's fine. Am I going to lose my photos?
Technician
No, your data is completely safe during a screen repair.
Customer
Good to know. How long is this going to take?
Technician
It usually takes about two hours if we have the part in stock.
Customer
I have to get back to work. Do you have any loaner phones?
Technician
We do. Just sign this form, and we'll text you when it's ready.
Customer
Thanks. Does the repair come with a warranty?
Technician
Yep, you get a 90-day warranty. Here's your loaner.
Customer
Perfect, see you later.

More Everyday Services (B1)

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