Reporting Lost Luggage
Use these phrases to speak with airline staff when your suitcase does not arrive at the baggage area.
Key Phrases
My bag didn't show up on the belt.
neutralCommon and direct; used when explaining the situation to staff.
Excuse me, I can't find my luggage on the carousel.
politeA softer way to start the conversation with the service desk.
It's just a standard black roller bag, but it's quite heavy.
neutralUseful for giving a basic visual description.
It is a large grey suitcase with four wheels.
politeA slightly more formal and precise description.
There's a sticker with my name on the side of it.
neutralHelps staff distinguish your bag from similar ones.
Here is my baggage claim ticket.
neutralUS English
Here is my baggage reclaim receipt.
neutralUK English
You can reach me at this phone number during the day.
neutralWill the airline deliver the bag to my hotel?
neutralChecks if they offer a courier service.
Could you send it directly to my home address, please?
politeDo I have to come back to the airport to pick it up?
neutralClarifies your responsibilities for getting the bag back.
How long does it usually take to find delayed bags?
neutralDo you have any idea when it might arrive?
politeA less direct way to ask for a time estimate.
Can I get an overnight bag with some basic toiletries?
neutralUsed to request the basic items airlines often provide for delayed luggage.