Repairs & Maintenance
Use these phrases to report problems in your home and ask your landlord or property manager for repairs.
Key Phrases
I'm calling because we have a problem in the apartment.
neutralA clear, polite way to start a phone call with your landlord.
The faucet in the bathroom is leaking.
neutralUS English.
The tap in the bathroom is leaking.
neutralUK English.
The heating has stopped working completely.
neutralThe heater won't turn on.
casualMore conversational.
The lock on the front door is broken.
neutralCan you get someone to look at it?
casualGood for text messages or friendly landlords.
Could you send someone to fix it, please?
neutralWould it be possible to send a maintenance worker soon?
politeBest for formal emails to a property management company.
It's a bit of an emergency.
casualThis is quite urgent, as we have no hot water.
neutralWhen do you think someone can come over?
casualHow soon will a repair person be available?
neutralI won't be home, but you can use your keys.
casualYou have my permission to enter the apartment if I'm out.
politeI just wanted to check if the plumber is still coming today.
neutralUse this if nobody has arrived yet.