B1English🛍️
Returns & Exchanges
Use these phrases when you need to return or exchange a faulty or wrong item at a store.
Key Phrases
I would like to return this item because it arrived damaged and does not work properly.
Sure, may I see your receipt to check if we can process a refund or exchange?
Do I need to show the receipt to get a refund or an exchange?
The store policy says refunds are given within thirty days of purchase with the original receipt.
If the item is still under warranty, can I request a repair instead of a refund?
May I speak to a manager if I am not satisfied with the offered solution?
Could you tell me how long the exchange process usually takes in this store?
I prefer to receive a refund to my original payment method rather than store credit.
Practice Dialogue
Traveler
I would like to return this item because it arrived damaged and does not work properly.
Staff
Sure, may I see your receipt to check if we can process a refund or exchange?
Traveler
Do I need to show the receipt to get a refund or an exchange?
Staff
The store policy says refunds are given within thirty days of purchase with the original receipt.
Traveler
If the item is still under warranty, can I request a repair instead of a refund?
Staff
May I speak to a manager if I am not satisfied with the offered solution?
Traveler
Could you tell me how long the exchange process usually takes in this store?
Staff
I prefer to receive a refund to my original payment method rather than store credit.