Hotel Room Problems
Use these phrases to clearly report problems with your hotel room and request solutions from the staff.
Key Phrases
The people next door are being incredibly loud, and I really need to get some sleep.
neutralDirect but acceptable when you are exhausted and frustrated.
I'm afraid there's quite a lot of noise coming from the room next to mine.
politeA softer, more diplomatic way to complain about other guests.
The heater is making this awful rattling noise every time it turns itself on.
neutralUse this to describe recurring, irritating problems with room appliances.
Excuse me, but the air conditioning in my room doesn't seem to be functioning properly.
politeA standard, courteous way to report broken equipment.
Is there any chance I could just switch rooms? It's been pretty frustrating, to be honest.
neutralA natural way to ask for a new room while expressing understandable annoyance.
Given the ongoing issues with this room, would it be possible to be moved to another one?
politeClearly links your request to the unaddressed problems you've experienced.
I just checked in, but it looks like the room hasn't been completely cleaned yet.
neutralA firm but non-aggressive way to point out that housekeeping missed your room.
I apologize for the inconvenience, but it appears my room was missed by housekeeping today.
politeExtremely polite, almost apologizing for bringing up the hotel's mistake.
We're completely out of coffee pods and towels up here in room 412.
neutralA natural, direct way to ask for essentials over the phone.
Could we possibly get some extra towels and a few more hangers sent up to the room?
politeA standard, polite request for additional hotel amenities.
The faucet in the bathroom is leaking constantly, and it's making quite a mess.
neutralUS English — use this standard term in North America.
The tap in the bathroom is leaking constantly, and it's making quite a mess.
neutralUK English — use this standard term in the UK and elsewhere.
I'm having trouble connecting to the Wi-Fi, as the signal keeps dropping out completely.
neutralClearly describes an unstable connection rather than a totally broken one.
My keycard isn't working anymore; could you please reactivate it for me?
neutralA common request when your room key suddenly stops opening the door.
I called down earlier about the broken safe, but nobody has come up to fix it yet.
neutralUse this to firmly remind staff if your previous request was ignored.
I was just following up to see if maintenance was still planning to look at the shower.
politeA less confrontational way to check on a delayed repair.