Airbnb & Short-Term Rentals
Use these essential phrases when checking into a short-term rental property and communicating about various household amenities or potential issues.
Key Phrases
Could you please send me the check-in instructions and the lockbox code before my scheduled arrival time?
💡 It is helpful to request access details in advance so that you can avoid any arrival delays.
I am having trouble finding the property, so could you please clarify the exact location of the entrance?
💡 Use this polite request if the GPS coordinates are inaccurate or if the building is hidden.
Could you please tell me where the lockbox is situated, as I cannot locate it near the door?
💡 Hosts sometimes place the lockbox in a discreet location to ensure the security of the property.
Could you please provide the password for the wireless network, since it is not written in the guide?
💡 You should ask for this information immediately if the connection details are not displayed in the house.
Where can I find the house rules regarding guests, quiet hours, and the designated trash disposal area?
💡 Reviewing these rules carefully helps you avoid conflicts with neighbors and potential extra fees from the host.
The air conditioning unit does not seem to be functioning properly, so could you please have it checked?
💡 Report maintenance issues promptly so that the host has a reasonable amount of time to resolve them.
If we had known the water heater was broken, we would have informed you about the issue sooner.
💡 This conditional construction is useful for explaining why a problem was not reported at an earlier stage.
The neighbors are making a lot of noise, which is violating the quiet hours policy that you specified.
💡 Contact the host if local regulations or house rules are being ignored by other residents in the building.
Could we arrange a late check-out, even if it requires paying an additional fee for the extra hours?
💡 Many hosts will accommodate this request if there are no guests arriving on the same day.
We have checked out and left the keys inside the lockbox, as requested in your initial instructions.
💡 It is polite to send a quick message confirming your departure and the security of the keys.