Phone & Device Repair
Essential phrases for explaining device issues and asking about repairs, costs, and data safety at a tech shop.
Key Phrases
Mi teléfono tiene la pantalla rota.
casualMy phone has a broken screen.
A direct and very common way to state the problem.
Se rompió la pantalla de mi teléfono.
neutralMy phone's screen broke.
Uses the past tense to focus on the event that happened.
La batería no funciona bien.
casualThe battery doesn't work well.
Use this when the device dies too quickly or charges slowly.
Tengo problemas con la batería.
neutralI have problems with the battery.
A clear, standard way to report any power issue.
¿Cuánto cuesta arreglar esto?
casualHow much does it cost to fix this?
Informal and natural, especially when pointing directly at the damage.
¿Cuánto va a costar la reparación?
politeHow much is the repair going to cost?
Slightly more formal, ideal for speaking with store staff.
¿Cuánto tiempo va a tardar?
casualHow long is it going to take?
A direct question about the wait time.
¿Cuándo puedo recoger el teléfono?
neutralWhen can I pick up the phone?
Focuses on when you can return to the store.
¿Voy a perder mis fotos?
casualAm I going to lose my photos?
A common worry to express before handing over your device.
¿Tienen que borrar los datos?
neutralDo you have to delete the data?
A neutral way to ask if they need to wipe the phone.
¿Tienen un teléfono de préstamo?
neutralDo you have a loaner phone?
Use this if you need a temporary device during the repair.
¿La reparación tiene garantía?
neutralDoes the repair have a warranty?
Important to ask to ensure future protection for the part.