Filing a Complaint

az hesab-e man do bar pul kam shode.

Money has been deducted twice from my account.

A common and direct way to report being double-charged.

motevajeh shodam ke yek mablagh-e ezafi az hesabam kasr shode.

I noticed that an extra amount has been deducted from my account.

More formal, suitable for speaking to branch officials.

karti ke diruz gereftam kar nemikone.

The card I got yesterday doesn't work.

Uses a relative clause to specify exactly which card.

khodpardaz kartam ro pas nadad.

The ATM didn't give my card back.

A very natural, everyday way to say the ATM swallowed your card.

mikham pulam ro pas begiram.

I want to get my money back.

A direct and straightforward demand for a refund.

agar emkan dare, mikham pulam bargasht dade beshe.

If possible, I want my money to be refunded.

A polite conditional request using the passive voice.

chera hesab-e man masdud shode?

Why has my account been blocked?

A direct question if you find your account frozen.

mishe lotfan tozih bedid chera in ettefagh oftade?

Could you please explain why this has happened?

Polite way to ask for an explanation of an issue.

shomare peygirim ine.

This is my tracking number.

Casual and quick way to hand over your reference number.

in resid o shomare-ye peygiri-ye mane.

This is my receipt and tracking number.

Neutral way to present your documents.

masul-e inja kiye?

Who is in charge here?

A bit more confrontational; used when you want to find the person in charge.

mitunam ba modir-e shobe sohbat konam?

Can I speak to the branch manager?

The standard way to ask to speak to the branch manager.

kheyli vaghte ke montazeram o javab nemidin.

I've been waiting a long time and you're not answering.

Shows impatience after waiting; only use when actually frustrated.

dar hali ke ghol dade budid dorost beshe, hanuz moshkelam hal nashode.

While you had promised it would be fixed, my problem still hasn't been solved.

A polite but firm complaint using the past perfect tense.

agar hal nashe, bayad shekayat konam.

If it doesn't get solved, I must complain.

A direct warning that you will escalate if unresolved.

mikham form-e shekayat por konam, lotfan rahnamayi konid.

I want to fill out a complaint form, please guide me.

A formal request to start the official grievance procedure.