Returns & Exchanges

Jeg har kvitteringen for varen jeg kjøpte i går i butikken på Storgata.

I have the receipt for the item I bought yesterday at the store on Storgata.

💡 Show this when you have your receipt ready.

Varen jeg fikk er defekt og fungerer ikke som den skal overhovedet.

The item I received is defective and does not work as it should at all.

💡 State the problem clearly.

Kan jeg få pengene tilbake eller bytte varen mot en ny hos deg?

Can I get my money back or exchange the item for a new one here?

💡 Ask for refund or exchange.

Butikkens policy sier at defekte varer kan returneres innen 30 dager med kvittering.

The store's policy states that defective items can be returned within 30 days with a receipt.

💡 Quote the store's return policy.

Har varen stadig garanti, eller er garantien utløpt ifølge dokumentasjonen som fulgte med?

Does the item still have a warranty, or has the warranty expired according to the documentation that came with it?

💡 Ask about warranty status.

Jeg vil gjerne snakke med lederen på etasjen over hvis det er nødvendig.

I would like to speak with the manager upstairs if necessary.

💡 Request to speak with a manager if needed.

Kan du bekrefte at pengene vil bli overført til min konto innen fem arbeidsdager?

Can you confirm that the money will be transferred to my account within five business days?

💡 Confirm refund timing.

Takk for hjelpen, jeg setter pris på at dere løser problemet raskt.

Thanks for the help, I appreciate that you solve the problem quickly.

💡 Express appreciation for quick service.

Er det noen ekstra gebyr for å bytte en vare som ikke er defekt?

Is there any extra fee for exchanging an item that is not defective?

💡 Ask about fees for non-defective exchanges.

Jeg vil foretrekke å få en ny vare fremfor å få pengene tilbake hvis det er mulig.

I would prefer to get a new item rather than a refund if possible.

💡 State preference for replacement over refund.