A2English

Asking About Hotel Amenities

Use these phrases when you need information from hotel staff.

Key Phrases

Voice
Asking about Wi-Fi

Does the hotel have free Wi-Fi?

neutral
Asking for Wi-Fi password · 2 ways to say it

What's the Wi-Fi password?

casual

Use after you know Wi-Fi is available.

Could I get the Wi-Fi password, please?

polite

More polite — good with front-desk staff.

Asking about breakfast times

What time does breakfast start?

neutral
Asking if breakfast is included

Is breakfast included?

neutral
Asking about gym and pool

Do you have a gym or a pool?

neutral
Asking about luggage storage · 2 ways to say it

Can I store my bags here?

casual

Say this at check-out when your room is ready but you want to keep bags.

Is it possible to store my luggage until this afternoon?

polite

More polite — use when asking a longer favor.

Asking about late check-out · 2 ways to say it

Can I get a late check-out?

casual

Is a late check-out possible?

polite

More polite — hotels sometimes charge extra, so this tone helps.

Asking staff to book a taxi · 2 ways to say it

Can you book a taxi for me?

neutral

Could you call a taxi for tomorrow morning, please?

polite

Add the time so staff can arrange it in advance.

Practice Dialogue

Guest
Hi, quick question — what's the Wi-Fi password?
Front Desk Staff
Sure. It's on this card — 'HotelOak2025'.
Guest
Thanks. Is breakfast included with my room?
Front Desk Staff
Yes, it is. Breakfast starts at seven and ends at ten.
Guest
Oh good. Do you have a pool?
Front Desk Staff
We do — it's on the third floor. The gym is there too.
Guest
Great. And is a late check-out possible? Maybe until two?
Front Desk Staff
Let me check. Yes, we can do noon at no extra cost, but two is fifteen dollars more.
Guest
Noon is fine. Also, can you book a taxi for tomorrow morning?
Front Desk Staff
Of course. What time do you need it?
Guest
Eight o'clock, please. Going to the airport.
Front Desk Staff
Got it. I'll arrange that for you now.

More Hotels & Accommodation (A2)

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