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Calling Emergency Services

Use these phrases when you need to contact emergency services during an urgent situation.

Key Phrases

I need to report a serious car accident that has just happened on the main highway.

💡 Use this to explain the main problem immediately when the operator answers.

Please send an ambulance immediately because a person has fallen and cannot move their leg.

💡 Use this phrase to request medical assistance for someone who is hurt.

There is a kitchen fire here, so we need the fire department to come right away.

💡 Use this when you see a fire that requires immediate professional help.

I am calling to report a robbery that occurred a few minutes ago in the park.

💡 Use this to report a crime that has just happened near you.

We are located at the intersection of Maple Street and Second Avenue, near the post office.

💡 Give your exact location so the emergency services can find you quickly.

Please stay on the line with me until the emergency services arrive at our location.

💡 It is important to stay on the line until the operator has finished speaking.

A man is having trouble breathing, and he has already lost consciousness on the floor.

💡 Use this to describe a medical emergency where a person cannot wake up.

I can see thick smoke coming from the window of the building across the street.

💡 Use this when you see a dangerous situation but do not know the cause.

The injured driver is still inside the vehicle, but we cannot open the broken door.

💡 Use this to describe people who cannot get out of a damaged car.

Please tell me what I should do to help the injured person while we wait.

💡 Use this to ask the operator for instructions while you wait for help.

Practice Dialogue

Caller
Emergency services, I need to report a serious car accident that has just happened here.
Operator
Please tell me if you need an ambulance, the police, or the fire department.
Caller
We need an ambulance immediately because a passenger has fallen and cannot move their leg.
Operator
I have registered your emergency call, so please tell me where you are located now.
Caller
We are located at the intersection of Maple Street and Second Avenue, near the post office.
Operator
Thank you, I am sending help to your location, but you must stay on the line.
Caller
I will stay on the line, but please tell me what I should do now.
Operator
If the injured passenger is comfortable, you should keep them warm and wait for us.

More Emergencies & Safety (B1)

← All English survival phrases