Reporting Lost Luggage
These phrases will help you report missing baggage at the airline's customer service desk.
Key Phrases
¡No me lo puedo creer, no encuentro mi maleta por ninguna parte!
casualI can't believe it, I can't find my suitcase anywhere!
Use this only with friends or family before approaching the desk.
Disculpe, mi maleta no ha salido por la cinta de equipajes.
neutralExcuse me, my suitcase hasn't come out on the baggage carousel.
A direct and natural way to start the conversation with staff.
Buenas tardes, creo que mi equipaje no llegó en el vuelo.
politeGood afternoon, I believe my luggage didn't arrive on the flight.
A slightly softer, more courteous opening.
Vengo en el vuelo de las tres que acaba de llegar.
neutralI am on the three o'clock flight that just arrived.
Useful for establishing which flight you were on.
Aquí tengo el resguardo que me dieron al facturar.
neutralHere is the receipt they gave me when checking in.
Staff will always ask for the baggage claim tag.
Le entrego la etiqueta de mi equipaje, por si sirve de ayuda.
politeI am handing you my luggage tag, in case it helps.
A formal way to present your documents.
Es una mochila de tela negra, bastante normal y corriente.
neutralIt's a black fabric backpack, quite plain and ordinary.
A very common way to describe a standard bag.
Se trata de una maleta grande y rígida, de color azul oscuro.
politeIt is a large, hard suitcase, dark blue in color.
Using 'se trata de' elevates the register slightly.
Le puse un lazo rojo en el asa para reconocerla rápido.
neutralI put a red ribbon on the handle to recognize it quickly.
Important for distinguishing your bag from similar ones.
¿Qué tengo que hacer ahora para presentar una reclamación?
neutralWhat do I have to do now to file a claim?
A direct question about the next administrative step.
¿Me podría explicar cuáles son los pasos a seguir?
politeCould you explain to me what the next steps are?
A very polite way to ask for instructions.
Me voy a alojar en este hotel del centro durante una semana.
neutralI am going to stay at this downtown hotel for a week.
Contextualizes where they should send the bag.
¿Saben más o menos cuándo podrían traerme el equipaje?
neutralDo you know roughly when you could bring me the luggage?
A polite but standard way to ask for a time estimate.
¿Me pueden dar algún neceser con cosas básicas para esta noche?
neutralCan you give me a toiletry bag with basic things for tonight?
Many airlines provide an overnight kit if asked.
¿La aerolínea se hace cargo de los gastos de primera necesidad?
politeDoes the airline cover basic necessity expenses?
A formal way to ask about reimbursement for essential purchases.