Returns & Exchanges

igeo bullyangin geot gateunde, gaseo baro hwanbulbadayagesseo.

I think this is defective, I should go get a refund right away.

A natural way to express frustration and a plan to a close friend.

yeongsujeung ireobeoryeonneunde eotteokhaji? hwanbul an hae jumyeon eojjeoji?

I lost the receipt, what should I do? What if they don't give me a refund?

Use this when worrying about return conditions with someone you know well.

saijeuga an majaseo geureoneunde, igeo hwanbulhal su isseulkkayo?

I'm saying this because the size doesn't fit, could I refund this?

A polite and common everyday way to ask a staff member for a refund.

mulgeoneul hwanbulhago sipeunde, hwanbul cheori jom dowajusigesseumnikka?

I'm trying to return the item, could you help me process a refund?

A slightly more formal request, often used with strangers or in formal stores.

jega eoje sanneunde, dareun saeksangeuro gyohwanhal su isseulkkayo?

I bought it yesterday, could I exchange it for a different color?

Standard polite phrase for asking to swap an item for another option.

igeo hoksi sae jepumeuro dasi gyohwanhae jusigesseumnikka?

Could you perhaps exchange this for a new product again?

A polite and direct request to get an unblemished replacement.

jakdongi jedaero an doeneunde, amuraedo gigyega bullyangin geot gatayo.

It doesn't work properly, I think the machine is defective after all.

Use this to soften a complaint while still clearly stating the item is faulty.

jibe gaseo bonikka heumjibi isseoseo sae jepumeuro bakkugo sipeoyo.

When I checked at home, there was a scratch, so I want to exchange it for a new product.

Explains the timeline of discovering the flaw and makes a direct request.

ne, gyohwanhal mulgeonirang yeongsujeungeun yeogi syopingbaek ane da isseumnida.

Yes, the item to exchange and the receipt are all here in the shopping bag.

A courteous response when a clerk asks for your purchase proof.

yeongsujeungeul beoryeonneunde, gyeoljehan kadeuro gumae naeyeogi johoedelkkayo?

I threw away the receipt, can the purchase history be looked up with the card I paid with?

Essential phrase if you need the store to find your transaction digitally.

taegeul imi jallanneunde, hoksi dareun saijeuro gyohwani doenayo?

I already cut the tag, by any chance is an exchange for a different size possible?

Used to carefully ask if a store policy exception can be made.

bakseu pojangeul tteudeonneunde, geuraedo hwanbureul badeul su innayo?

I opened the box packaging, can I still get a refund?

Useful when you need to confirm if returning an unboxed item is allowed.

gyeoljehasin kadeuwa yeongsujeungeul gachi jusimyeon hwanbul cheorihae deurigesseumnida.

If you give me the card you paid with and the receipt together, I will process the refund.

Standard formal instruction given by store staff to customers.

joesonghajiman, seil gigane gumaehasin sangpumeun gyohwanina hwanbuli an doemnida.

I'm sorry, but items purchased during the sale period cannot be exchanged or refunded.

A polite but firm staff phrase stating a common non-refundable policy.

hoksi i jepumui musang suri gigani eotteoke doeneunji asinayo?

By any chance, do you know how long the free repair period for this product is?

Used to inquire about the manufacturer's warranty coverage time.