Filing a Complaint
Use these phrases when you need to complain about mistakes on your bank account.
Key Phrases
I have noticed a wrong charge on my bank statement and I need some help.
💡 Use this to explain the problem when you first talk to the bank clerk.
I want to get a refund for this fee because I did not make this transaction.
💡 Say this when you want to get your money back for an error.
Could you please explain why this extra fee has appeared on my account this month?
💡 Use this question to ask for more information about the unknown bank charge.
I would like to speak to a manager if you cannot solve this issue today.
💡 Say this when you want to speak with a person in a higher position.
Can you give me a reference number so that I can track this complaint?
💡 Ask for this number so you can identify your complaint in the future.
I have already tried to resolve this problem twice, but it is still not fixed.
💡 Use this phrase when the bank does not fix your problem after some time.
If this charge is not removed, I will have to contact the financial authority.
💡 Say this if you must report the issue to an official financial authority.
Please write down the details of my complaint so we have a clear record.
💡 Use this to ask the clerk to create a written record of everything.
I would appreciate it if you could look into this transaction immediately.
💡 Use this polite sentence to ask the clerk to check the problem quickly.