B1English

Getting a Phone / SIM Card

Use these essential phrases when you need to buy a local SIM card, choose a data plan, and set up your phone in a new country.

Key Phrases

Voice
Asking for a SIM · 2 ways to say it

I've just arrived here, and I'd like to get a prepaid SIM card.

neutral

A clear, everyday way to state what you need to store staff.

I just need a basic SIM card to use for a few weeks.

casual

Use this if you don't want the staff to sell you an expensive plan.

Comparing plans · 2 ways to say it

Can you tell me what kind of data plans you currently have available?

neutral

Could you explain the different monthly plans that you offer to new customers?

polite

More polite — good for asking staff to break down complicated choices.

Asking for no-contract options · 2 ways to say it

Do you guys have any prepaid plans that don't require a long contract?

casual

US English — the standard term for a plan without a contract.

Do you offer any pay-as-you-go plans for people who are only visiting?

neutral

UK English — the common British equivalent to prepaid.

Checking data allowance · 2 ways to say it

How much high-speed data do I actually get to use with this package?

casual

I watch a lot of videos; does this plan come with unlimited data?

neutral
Adding money to account · 2 ways to say it

How do I add more data to my phone if I run out early?

casual

US English — asking how to pay for more data.

How can I top up my credit if I use all my data?

neutral

UK English — the standard British phrase for adding money to a phone.

Checking network coverage

I'll be traveling around a lot; is the network coverage good outside the city?

neutral
Asking about ID requirements · 2 ways to say it

Do I need to show my passport to buy one, or is another ID okay?

neutral

Could you tell me exactly what kind of identification I need to register?

polite
Setting up the phone · 2 ways to say it

How long does it normally take for the new phone number to activate?

casual

Could you help me put the new SIM card into my phone, please?

neutral

Very useful if you don't have the small tool to open your phone.

Transferring a phone number

Can I keep my current phone number if I decide to switch to your network?

neutral

Practice Dialogue

Traveler
Hi, I've just arrived here, and I'd like to get a prepaid SIM card.
Staff
Sure, I can help with that. Are you looking for a plan with unlimited data?
Traveler
Well, I watch a lot of videos, so unlimited data would be great.
Staff
Right. We have a good monthly plan for forty dollars. Do you have your passport?
Traveler
Yes, I do. Will I need to sign a long contract for this one?
Staff
No, it's completely prepaid, so you can just cancel it whenever you leave.
Traveler
Perfect. Could you help me put the new SIM card into my phone?
Staff
Of course. Let me set that up for you. It usually activates in about ten minutes.

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