Reporting Lost Luggage
Use these practical French phrases at the airport baggage service counter if your checked luggage did not arrive.
Key Phrases
Je viens d'arriver de Paris mais je constate que ma valise n'est pas sur le tapis.
I have just arrived from Paris but I notice that my suitcase is not on the carousel.
💡 Use this immediately at the baggage claim desk to report that your luggage is missing.
Je voudrais remplir le formulaire de déclaration pour signaler la perte de mon bagage qui a disparu.
I would like to fill out the claim form to report the loss of my luggage which has disappeared.
💡 The agent will provide a Property Irregularity Report (PIR) for you to complete.
C'est une grande valise noire en plastique rigide qui possède quatre roues et une étiquette rouge.
It is a large black suitcase made of hard plastic that has four wheels and a red label.
💡 Be ready to describe the color, size, material, and any distinguishing markings of your bag.
Il y a un ruban jaune que j'ai attaché sur la poignée supérieure pour la reconnaître facilement.
There is a yellow ribbon that I tied on the top handle to recognize it easily.
💡 Mentioning unique external details helps the airline staff locate your luggage much faster.
Pouvez-vous confirmer que vous livrerez mon bagage directement à l'adresse de mon hôtel à Paris ?
Can you confirm that you will deliver my luggage directly to my hotel address in Paris?
💡 Airlines typically courier lost bags to your hotel or residence free of charge.
Je voudrais savoir comment je peux suivre en ligne le statut de ma livraison sur votre site.
I would like to know how I can track the status of my delivery online on your website.
💡 You will be given a tracking link or portal address to check delivery updates.
Il faut que je reçoive un numéro de dossier afin de pouvoir faire une réclamation écrite.
I need to receive a reference number so that I can make a written claim.
💡 Keep this file reference number safe as it is essential for all future correspondence.
Est-ce que la compagnie me remboursera les produits de première nécessité que je dois acheter aujourd'hui ?
Will the company reimburse me for the basic necessities that I must buy today?
💡 Save all receipts for toiletries and basic clothes to submit for reimbursement.