Filing a Complaint
Use these phrases when you need to file a formal complaint about a banking issue and escalate it politely.
Key Phrases
Jeg vil klage på et gebyr som har blitt trukket fra min konto uten min tillatelse.
I want to complain about a fee that has been deducted from my account without my permission.
💡 Use this to clearly state the reason for your complaint at the beginning of the conversation.
Jeg forventer at banken refunderer dette beløpet fordi feilen ligger hos dere.
I expect the bank to refund this amount because the mistake lies with you.
💡 A polite but firm way to request a refund when the bank is at fault.
Her er referansenummeret for den saken som jeg registrerte på nettsiden deres i forrige uke.
Here is the reference number for the case that I registered on your website last week.
💡 Providing a reference number helps the agent find your case quickly.
Siden denne saken er veldig komplisert, vil jeg gjerne snakke med en leder nå.
Since this case is very complicated, I would like to speak to a manager now.
💡 Use this phrase to escalate the issue if the customer service representative cannot help.
Hvis vi ikke finner en løsning nå, må jeg sende en klage til Finansklagenemnda.
If we do not find a solution now, I must send a complaint to the Financial Services Complaints Board.
💡 This is a formal and polite way to threaten escalation to the official banking complaints board.
Kortet mitt ble sperret i går, selv om jeg har betalt alle regningene mine i tide.
My card was blocked yesterday, even though I have paid all my bills on time.
💡 Useful for explaining a sudden block on your card despite being up to date on payments.
Jeg ber om at denne saken blir undersøkt så raskt som mulig av en saksbehandler.
I request that this matter is investigated as quickly as possible by a case officer.
Jeg har sendt en e-post med dokumentasjonen, men saken har ikke blitt løst ennå.
I have sent an email with the documentation, but the case has not been resolved yet.
Kan du fortelle meg når jeg vil motta et skriftlig svar på denne klagen?
Can you tell me when I will receive a written reply to this complaint?
Jeg setter pris på din hjelp, men jeg må be om en skriftlig bekreftelse på samtalen.
I appreciate your help, but I must ask for a written confirmation of the conversation.
💡 Always request written proof of your conversation to keep a paper trail.