Filing a Complaint
Use these phrases when you need to resolve billing issues or file an official complaint with your bank.
Key Phrases
Quiero hacer una reclamación porque me han cobrado una comisión que no es correcta.
I want to make a complaint because I have been charged a fee that is not correct.
Es necesario que me devuelvan el dinero cobrado porque yo no autoricé esta transacción.
It is necessary that you refund me the charged money because I did not authorize this transaction.
Me gustaría hablar con el director de la sucursal para resolver este problema hoy.
I would like to speak with the branch manager to resolve this problem today.
💡 Use this to request to speak with the manager of the branch.
Necesito que me dé un número de referencia para hacer el seguimiento del caso.
I need you to give me a reference number to follow up on the case.
💡 Ask for this to track the status of your complaint.
Si no resolvemos esto aquí, me vería obligado a escribir al defensor del cliente.
If we do not resolve this here, I would be forced to write to the client ombudsman.
💡 A polite way to escalate the issue outside of the branch level.
Yo estaba revisando mi cuenta bancaria cuando me di cuenta de este cargo extraño.
I was checking my bank account when I noticed this strange charge.
Por favor, envíeme un correo electrónico donde se explique claramente la decisión que tomaron.
Please, send me an email where the decision you made is clearly explained.
💡 Request this so you have written evidence of their response.
Quiero una copia del contrato que firmé porque allí se detallan las condiciones acordadas.
I want a copy of the contract that I signed because the agreed conditions are detailed there.
Este es el peor servicio que he recibido de un banco en toda mi vida.
This is the worst service that I have received from a bank in my whole life.
Espero que ustedes solucionen este error técnico antes de que termine la semana laboral.
I hope that you resolve this technical error before the work week ends.