Hotel Room Problems
Use these phrases when something in your hotel room is not working or you need to make a complaint at reception.
Key Phrases
Scusi, c'è un problema con la mia stanza.
politeExcuse me, there is a problem with my room.
A safe, neutral opener to flag any issue at reception.
Ho un problema in camera, mi può aiutare?
neutralI have a problem in my room, can you help me?
Slightly more direct; still appropriate for staff.
Non c'è acqua calda nella doccia, esce solo acqua fredda.
neutralThere is no hot water in the shower, only cold water comes out.
State the facts plainly; no need to dramatise.
Il riscaldamento non funziona e in camera fa molto freddo.
neutralThe heating is not working and the room is very cold.
L'aria condizionata non funziona bene, fa caldissimo in stanza.
neutralThe air conditioning is not working properly, the room is extremely hot.
La stanza non è pulita bene, il bagno è ancora sporco.
neutralThe room has not been properly cleaned, the bathroom is still dirty.
Calm and factual; avoids sounding aggressive.
I vicini fanno un sacco di rumore e non riesco a dormire.
neutralThe neighbours are making a lot of noise and I cannot sleep.
Direct but not rude; appropriate for a service interaction.
Potrebbe mandare qualcuno a controllare?
politeCould you send someone to check?
The conditional makes this more courteous — good when the problem is unclear.
Può mandare un tecnico in camera mia?
neutralCan you send a technician to my room?
Sarebbe possibile cambiare stanza?
politeWould it be possible to change rooms?
The conditional softens the request; preferred when you want to be diplomatic.
Possiamo cambiare stanza? Questa fa troppo rumore.
neutralCan we change rooms? This one is too noisy.
Da quando sono arrivato, il Wi-Fi non prende in camera.
neutralSince I arrived, the Wi-Fi has not been working in my room.
Mentioning the timeframe adds useful context for staff.
La serratura della porta non funziona bene, faccio fatica ad aprirla.
neutralThe door lock is not working properly, I have trouble opening it.
A safety issue — report this immediately.
Quando pensate che il problema possa essere risolto?
politeWhen do you think the problem might be resolved?
Uses the present subjunctive naturally after 'pensate che'.
Allora aspetto il tecnico in camera.
neutralRight, I'll wait for the technician in my room.
Simple and natural way to close the exchange.