Asking About Hotel Amenities
Use these phrases when checking in or asking hotel staff about services and facilities during your stay.
Key Phrases
What time does breakfast start?
neutralIs breakfast included in the room?
neutralAsk this at check-in if the booking confirmation wasn't clear.
Could you give me the Wi-Fi password?
politeWhat's the Wi-Fi password?
casualFine at the front desk; add 'please' if you want to soften it slightly.
Do you have a gym or a pool?
neutralWhat are the pool hours?
neutralFollow up once you know the pool exists.
Is it free to use, or is there a charge?
neutralUse for any facility — gym, pool, parking — where the cost is unclear.
Can I leave my bags here after I check out?
neutralIs it possible to store my luggage until this afternoon?
politeMore polite — useful if the lobby is busy or you want to make a good impression.
Is late checkout available?
neutralIs there any chance I could check out at noon instead?
politeSofter phrasing — better when you know it might not be possible.
Could you book a taxi for me for tomorrow morning?
politeCan you call me a cab?
casualMore direct; perfectly natural at the front desk when you're in a hurry.
How far is it to the city center from here?
neutralUseful when deciding whether to walk, take a taxi, or use public transport.
Can I get the check?
neutralUS English — use this in an American-style hotel restaurant.
Could we have the bill, please?
politeUK English — use this in a British-style hotel restaurant.