B1English

Airbnb & Short-Term Rentals

Here are some useful phrases to communicate with your host when you stay at a short-term rental.

Key Phrases

Voice
Asking about check-in · 2 ways to say it

Could you let us know what time we can check in today?

polite

What time is the apartment ready for us?

neutral
Finding the key · 2 ways to say it

Could you tell us where the lockbox is located?

polite

US English

Where is the key safe?

neutral

UK English

Asking for the Wi-Fi password · 2 ways to say it

Could you please send us the Wi-Fi password when you have a moment?

polite

What's the Wi-Fi password for the apartment?

casual
Asking about house rules

Are there any specific house rules that we should know about?

neutral
Asking how to contact the host

What is the best way to contact you if we need anything?

neutral
Reporting a problem · 2 ways to say it

I am sorry to bother you, but the air conditioning has stopped working.

polite

The shower doesn't seem to work. Could someone come and look at it?

neutral
Asking for supplies

We have run out of toilet paper. Could you tell us where to find more?

neutral
Asking about garbage disposal · 2 ways to say it

Where should we take the trash when we leave?

casual

US English

Could you tell us where we should put the rubbish?

polite

UK English

Confirming check-out · 2 ways to say it

We have checked out and left the keys in the lockbox.

neutral

We're heading out now. I've put the keys on the table.

casual

Practice Dialogue

Guest
Hi, this is Mark. We've just arrived at the apartment.
Host
Hi Mark! Great. Did you find the lockbox okay?
Guest
Yeah, we got the keys. But we can't find the Wi-Fi password anywhere.
Host
Ah, right. It's on the router in the living room.
Guest
Oh, I see it now. Thanks. Are there any specific house rules?
Host
Just the standard ones. Please don't play loud music after 10 PM.
Guest
Sure, no problem. And where should we take the trash?
Host
There's a large green bin behind the building. You can leave it there.
Guest
Perfect. We'll let you know if we need anything else.
Host
Sounds good. Enjoy your stay!

More Hotels & Accommodation (B1)

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