Airbnb & Short-Term Rentals
Use these phrases when you stay in a holiday apartment and need to talk to your host.
Key Phrases
Could you please send me the check-in instructions before I arrive at the apartment?
💡 Use this phrase to ask the host for details about entering the property.
Where can I find the lockbox that contains the keys for the front door?
💡 Use this question if you cannot locate the key box outside the house.
I have arrived at the property, but I cannot open the lockbox with the code.
💡 This phrase is useful if the lockbox is stuck or the code is wrong.
Could you tell me the password for the wifi because I need to work?
💡 Ask this question to connect your mobile devices to the internet in the apartment.
If we have a problem during our stay, we will contact you on this number.
💡 Use this sentence to confirm how to communicate with the host during your trip.
Are there any specific house rules that we need to know about before checking out?
💡 Ask this to understand the host's expectations before you leave the apartment.
The hot water in the bathroom is not working, so could you please help us?
💡 Use this polite request if you experience a technical problem with the shower.
I have lost the keys, so I might need your help to enter the building.
💡 Use this phrase if you cannot get inside because you do not have keys.