Checking into a Hotel

I have a reservation under the name of Smith for three nights.

💡 Use this phrase when you arrive at the reception desk to start your check-in.

Here is my passport, which you need in order to complete my registration.

💡 Staff usually ask for a photo document to confirm your identity at the desk.

We booked a double room that has a nice view of the city garden.

💡 This helps you confirm that you have received the correct room that you booked.

I need to connect to the internet, so could you give me the wifi password?

💡 Use this simple request when you want to get online inside the hotel lobby.

Could you please tell me if breakfast is included in our room rate?

💡 You should ask this so that you know if you must pay extra money.

If we lose our room key, will we have to pay a penalty fee?

💡 Ask this question to find out the hotel policy about lost key cards or keys.

What is the check-out time if we want to leave later in the afternoon?

💡 It is important to know this time because hotels may charge for late check-out.

Could you point out where the elevator is located so we can go upstairs?

💡 This is a polite way to ask for directions to your hotel room elevator.

We have already paid for the room, but we can show you our receipt.

💡 Show this receipt if there is a mistake with the payment in their system.

If you need help with your bags, the porter can carry them for you.

💡 This is useful if you have heavy luggage and need assistance to your room.