B1English

Hotel Room Problems

Use these phrases to report problems during your hotel stay and ask the staff for help.

Key Phrases

Voice
Reporting a plumbing issue · 2 ways to say it

I just tried to take a shower, but there is no hot water.

neutral

Excuse me, but there doesn't seem to be any hot water in my room.

polite
Reporting a heating/cooling issue · 2 ways to say it

It's freezing in here, and the heater won't turn on.

neutral

I think the air conditioning is broken; my room is very hot.

polite
Reporting a noise issue · 2 ways to say it

It's really noisy next door, and I can't sleep.

neutral

I'm sorry to complain, but the people next door are being very loud.

polite
Requesting a repair · 2 ways to say it

Can you send someone up to fix it?

neutral

Could you send maintenance to take a look, please?

polite
Requesting a room change · 2 ways to say it

Can we move to a different room?

neutral

Would it be possible to change rooms, please?

polite
Requesting missing items · 2 ways to say it

We don't have enough towels in the bathroom.

neutral

Could you send some extra towels to my room, please?

polite
Deciding to complain · 2 ways to say it

I'm going down to the front desk to complain.

casual

US — Use with family or friends

I'm going down to reception to complain.

casual

UK — Use with family or friends

Reporting a locked door

My key card isn't working; it won't open the door.

neutral

Practice Dialogue

Guest
Hi, I'm calling from room 304.
Front Desk
Hello! How can I help you today?
Guest
I just tried to take a shower, but there is no hot water.
Front Desk
I'm so sorry about that. I can send maintenance up to take a look.
Guest
How long will that take? I need to leave soon.
Front Desk
They should be there in about ten minutes.
Guest
Okay, that works. Also, we don't have enough towels in the bathroom.
Front Desk
No problem. I'll ask them to bring some extra towels too.
Guest
Great, thanks a lot.

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