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Hotel Room Problems

Use these phrases when you experience issues with your hotel room and need to ask for help.

Key Phrases

I have just checked in, but I have noticed that the hot water is not working.

💡 Use this polite phrase to report a plumbing problem to the reception desk immediately.

My room is extremely noisy because the guests next door are making a lot of noise.

💡 You can say this if you cannot sleep due to loud sounds nearby.

The air conditioning has stopped working, so the room is getting very warm and uncomfortable.

💡 Use this message when you want the staff to check the temperature control.

I have found some dirty towels in the bathroom, which is not very clean.

💡 This phrase is helpful when you need the housekeeping service to clean your bathroom.

Could you please send someone to fix the heating system as soon as possible?

💡 Ask this when you need a maintenance worker to repair a broken machine.

If you cannot fix the air conditioning today, I will ask to change my room.

💡 You can say this if you prefer to move to a different room.

The room keys do not work, so we might need someone to open the door.

💡 Use this sentence when the electronic key card fails to open your door.

I have noticed that the window does not close, and it is very cold.

💡 This will help you explain why your room is cold during the night.

Practice Dialogue

Traveler
Hello, I have just checked in, but I have noticed that the hot water is not working.
Staff
I am very sorry to hear that, and I will contact our maintenance team now.
Traveler
In addition, the air conditioning has stopped working, so the room is getting very warm.
Staff
Although we can repair the air conditioning, it might take a few hours to finish this job.
Traveler
If you cannot fix the air conditioning today, I will ask to change my room.
Staff
We have another clean room that is available, so I will prepare the new keys now.

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