B1English🏨

Checking Out

Use these phrases when you are ready to leave your hotel and need to pay.

Key Phrases

I would like to check out of my room now, and here is my keycard.

💡 Use this standard phrase to start the checkout process when you reach the desk.

Could you please print the final bill so that I can check the charges?

💡 Ask for this document if you want to review all of your hotel expenses.

Do you need me to sign any documents to complete the checkout process?

💡 Ask this before you leave the reception desk to make sure everything is done.

There is a charge on the bill for a drink that I did not have.

💡 Use this phrase to explain that you did not buy a specific minibar item.

Could you explain what this extra fee on my receipt is for, please?

💡 Say this when you see an unexpected cost that you do not understand.

Can I leave my heavy luggage here until I return to collect it later?

💡 This is useful if your flight is late in the afternoon or evening.

Is there a safe place where we can keep our bags for a few hours?

💡 Ask this to confirm that the storage room is secure and locked.

We enjoyed our stay, but the wireless internet connection in our room was very slow.

💡 Use this to give polite feedback about problems that you experienced during your stay.

If we return next year, we will definitely choose to stay in this hotel again.

💡 Use this friendly phrase to let the hotel staff know you are happy.

Practice Dialogue

Traveler
Hello, I would like to check out of my room now, and here is my keycard.
Receptionist
Good morning. I have prepared your account, and I will print the final bill for you.
Traveler
Thank you. There is a charge on this bill for a drink that I did not have.
Receptionist
I am very sorry for this mistake, so I will remove the extra charge immediately.
Traveler
Could you explain what this other fee is for, because I do not recognize it?
Receptionist
That is a local tourism tax that all hotels must collect for the city government.
Traveler
I understand now. Can I leave my heavy luggage here until I return later today?
Receptionist
Yes, we can store your bags in our locked room while you explore the town.
Traveler
We enjoyed our stay, but the wireless internet connection in our room was very slow.
Receptionist
We have noted your feedback, and we hope you will choose to visit us again.

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