Airbnb & Short-Term Rentals
Use these phrases to smoothly navigate checking in, communicating with your host, and resolving minor issues during a short-term rental stay.
Key Phrases
Hola, nos gustaría saber a qué hora más o menos podemos entrar al apartamento esta tarde.
casualHi, we'd like to know more or less what time we can get into the apartment this afternoon.
A natural, relaxed way to ask for a slightly early check-in or confirm timing.
Me gustaría saber si me puedes enviar las instrucciones para hacer el check-in, por favor.
neutralI would like to know if you can send me the check-in instructions, please.
Standard and polite phrase to request the details you need before arrival.
Llegamos hace un rato y no encuentro la caja de seguridad para las llaves, ¿dónde está?
casualWe arrived a little while ago and I can't find the lockbox for the keys, where is it?
Common when messaging the host frantically from the doorstep.
Por favor, ¿podría indicarme el código exacto de la caja fuerte que está junto a la puerta?
politePlease, could you tell me the exact code for the safe box next to the door?
More formal, using the conditional ('podría')—good if dealing with a property management company.
¿Me pasas la clave del wifi? He mirado en el salón pero no la veo por ninguna parte.
casualCan you give me the wifi password? I've looked in the living room but I don't see it anywhere.
'Me pasas' is a very natural conversational way to ask someone to hand over or share something.
Creo que la contraseña del wifi no funciona en mi móvil, ¿puedes verificar si es correcta?
neutralI think the wifi password isn't working on my phone, can you verify if it's correct?
Using 'móvil' is standard in Spain; in Latin America, you would say 'celular'.
Quería preguntar si es necesario que saquemos toda la basura antes de salir el viernes.
neutralI wanted to ask if it's necessary for us to take out all the trash before leaving on Friday.
Uses the subjunctive ('saquemos') after 'es necesario que', a key structure at this level.
Oye, te escribo porque parece que no hay agua caliente en el baño principal desde ayer.
casualHey, I'm writing to you because it seems there is no hot water in the main bathroom since yesterday.
Starting with 'oye' (hey/listen) softens the complaint while keeping it friendly.
Disculpe la molestia, pero me acabo de dar cuenta de que el aire acondicionado no funciona bien.
politeSorry to bother you, but I just realized that the air conditioning isn't working properly.
Uses 'disculpe' (formal 'you') and the reflexive 'darse cuenta' (to realize) for a polite tone.
Para hacer el check-out, ¿prefieres que dejemos las llaves sobre la mesa o dentro de la caja?
casualFor check-out, do you prefer that we leave the keys on the table or inside the box?
Very common question to clarify departure rules, using the subjunctive ('dejemos').
Me gustaría saber a qué hora sería el check-out máximo el domingo por la mañana.
neutralI would like to know what time the latest check-out would be on Sunday morning.
A soft way to negotiate a later check-out using the conditional ('sería').
¿Hay algún lugar seguro donde podamos aparcar el coche que esté cerca del edificio?
neutralIs there any safe place where we can park the car that is close to the building?
Uses the subjunctive ('podamos', 'esté') because you are asking for a place that may or may not exist.
Por cierto, ¿conoces algún buen restaurante por el barrio que sea tradicional y no muy caro?
casualBy the way, do you know any good restaurant in the neighborhood that is traditional and not too expensive?
A great way to ask for local tips; uses subjunctive ('sea') for an unspecified place.
Si tenemos alguna urgencia durante la estancia, ¿es mejor que te escribamos por la aplicación o por WhatsApp?
neutralIf we have any emergency during the stay, is it better that we write to you on the app or on WhatsApp?
Establishing the best communication channel; 'estancia' is the standard word for 'stay'.