Hotel Room Problems
Use these practical phrases to confidently report issues and request solutions when your hotel room isn't up to standard.
Key Phrases
Unnskyld, men det er et problem med rommet mitt.
neutralExcuse me, but there is a problem with my room.
A direct and standard way to initiate a complaint at the reception.
Beklager å måtte forstyrre, men jeg har oppdaget at noe er galt på rommet.
politeSorry to have to bother you, but I have discovered that something is wrong in the room.
Use this softer approach when speaking to busy hotel staff.
Jeg prøvde å dusje, men jeg la merke til at det mangler varmtvann.
neutralI tried to shower, but I noticed that there is no hot water.
Good for calmly stating a factual problem using the particle verb 'la merke til' (noticed).
Det er ikke noe varmtvann i dusjen, og vannet blir ikke varmt i det hele tatt.
casualThere is no hot water in the shower, and the water doesn't get warm at all.
A slightly more frustrated phrasing when the issue is severely impacting you.
Det er dessverre veldig mye bråk fra gaten, selv om vinduet er lukket.
politeUnfortunately, there is a lot of noise from the street, even though the window is closed.
Polite but firm, showing that you have already tried to solve the issue yourself.
Naboene bråker skikkelig mye, så jeg får faktisk ikke sove noe særlig.
casualThe neighbors are making a really lot of noise, so I actually can't sleep much.
Use 'skikkelig mye' (really a lot) for natural emphasis when talking about loud disruptions.
Jeg tror ikke at rommet har blitt vasket skikkelig før vi sjekket inn.
neutralI don't think that the room has been cleaned properly before we checked in.
Using the passive voice ('har blitt vasket') makes the complaint sound less like a personal attack on the staff.
Det er ganske skittent her, spesielt på badet, og søppelkassen er ikke tømt.
casualIt is quite dirty here, especially in the bathroom, and the trash can isn't emptied.
Useful for pointing out specific areas that were missed by housekeeping.
Klimaanlegget fungerer ikke som det skal, fordi det bare blåser varm luft.
neutralThe air conditioning unit isn't working as it should, because it only blows warm air.
Clearly explains the mechanical failure using a subordinate 'fordi' (because) clause with correct adverb placement.
Det er altfor kaldt her inne, og jeg klarer ikke å skru opp varmen.
casualIt is way too cold in here, and I can't manage to turn up the heat.
The particle verb 'skru opp' is the natural way to say 'turn up' for temperature.
Er det mulig at en vaktmester kan komme og se på dette i dag?
politeIs it possible for a maintenance worker to come and look at this today?
A polite inquiry using 'Er det mulig at...' rather than a direct demand.
Kan dere sende noen opp for å fikse dette så snart som mulig?
neutralCan you send someone up to fix this as soon as possible?
A standard and common request when you need immediate assistance.
Siden problemet ikke er løst, lurer jeg på om vi kan få et nytt rom?
politeSince the problem isn't solved, I am wondering if we can get a new room?
Uses 'lurer jeg på om' (I'm wondering if), a very common phrasing for polite requests in Norwegian.
Hvis dere ikke kan fikse det, vil jeg gjerne bytte til et stillere rom.
neutralIf you cannot fix it, I would like to change to a quieter room.
A direct conditional request using the comparative form 'stillere' (quieter).
Vi la merke til at vi mangler rene håndklær på badet.
neutralWe noticed that we are missing clean towels in the bathroom.
A simple and non-confrontational way to report forgotten items.